Returner Scenario: College Coach

Returners play an important role in our organization since new Service Corps members often look to them for advice and support as they navigate challenges that are new to them, but which returning members may have experienced in their first term of service. This scenario is designed to give us a sense of how you might respond in this position.

Scenario: Imagine that you are a returner and you receive the following email from a new Service Corps member shortly after the term of service begins:

Hey Returning College Coach,

I have a question for you. I’ve been working with a student who, up until this point has been pretty positive about their semester, but now all of sudden they are posting really discouraging comments on their Facebook page and sent me an email saying they don’t think college is right for them…now I’m starting to get discouraged. Did anything like this ever happen to you last year? Any advice?

New College Coach

Task: Draft a response to the email above (in a Word document, preferably). Please limit your response to one page and submit along with your other application materials.