Returner Scenario: CollegePoint Coach

Returners play an important role in our organization since new Service Corps members often look to them for advice and support as they navigate challenges that are new to them, but which returning members may have experienced in their first term of service. This scenario is designed to give us a sense of how you might respond in this position.

Scenario: Imagine that you are a returner and you receive the following email from a new Service Corps member shortly after the term of service begins:

Hi Returning Coach,

I have a question for you: I’ve got this student who joined a couple of months ago, and the first call I had with her was fantastic. She was enthusiastic and really seemed to want my help. I even helped her pick out a couple of selective schools to apply to that she hadn’t thought about before, and she was really thankful! But now I haven’t heard from her in months and she won’t answer my calls or texts. I tried to Facebook stalk her but she must have her profile on lockdown because I can’t find her anywhere. I’m at a loss for what to do next! Did anything like this happen to you last year? Any advice?

New Coach

Task: Draft a response to the email above (in a Word document, preferably). Please limit your response to one page and submit along with your other application materials.