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Returner Scenario: Tech-Connected High School Coach

Returners play an important role in our organization since new Service Corps members often look to them for advice and support as they navigate challenges that are new to them, but which returning members may have experienced in their first term of service. This scenario is designed to give us a sense of how you might respond in this position.

Scenario: Imagine that you are a returner and you receive the following email from a new Service Corps member shortly after the term of service begins:

Hi Returning Coach,

I have a question for you: A student of mine has really varied in her responsiveness. At the beginning of the year, she always picked up for her scheduled calls and usually responded to my texts. She was enthusiastic, committed to her goals, and really seemed to want support. We had some in-depth conversations about goal-setting and the transition to college; she was so fun to talk with! But now I haven’t heard from her in months and she won’t answer my calls or texts. I’ve tried reaching her through various social media, but so far haven’t gotten any responses that way either. I’m not sure what to try next, and I’m both sad and frustrated and losing energy for reaching out. Did anything like this happen to you last year? Any advice?

Thanks,
New Coach

Task: Draft a response to the email above (in a Word document, preferably). Please limit your response to one page and submit along with your other application materials.