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Returner Scenario: High School Coach

Returners play an important role in our organization since new Service Corps members often look to them for advice and support as they navigate challenges that are new to them, but which returning members may have experienced in their first term of service. This scenario is designed to give us a sense of how you might respond in this position.

Scenario: Imagine that you are a returner and you receive the following email from a new Service Corps member shortly after the term of service begins:

Hi Returning High School Coach,

I have a question for you. I’ve got a student who came to every single session for the first month (sometimes even when it wasn’t her day), and now hasn’t shown up in almost 3 weeks. I’ve talked to her between classes and she says she’s going to show up after school, but then I don’t see her in session. I can’t imagine dropping her from the program because she was so enthusiastic about it only a month ago, but I’m pretty frustrated and I’m not sure where to go from here. Did anything like this happen to you last year? Any advice?

Thanks,
New High School Coach

Task: Draft a response to the email above (in a Word document, preferably). Please limit your response to one page and submit along with your other application materials.