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Returner Scenario: ERT

Communications and Development

Returners play an important role in our organization since new Service Corps members often look to them for advice and support as they navigate challenges that are new to them, but which returning members may have experienced in their first term of service. This scenario is designed to give us a sense of how you might respond in this position.

Scenario: Imagine that you are a returner and you receive the following email from a new Service Corps member shortly after the term of service begins:

Hey Returning ERT Member,

I have a question for you. I’m working on a project and I need some information from coaches in order to finish, but none of them are getting back to me! I gave them lots of notice and sent multiple emails (even with the red flags!) but still haven’t heard from anyone. I know they’re busy too, but it feels like they think my work isn’t as important as theirs and I’m pretty frustrated. Did anything like this ever happen to you last year? Any advice?

Thanks,
New ERT Member

Task: Draft a response to the email above (in a Word document, preferably). Please limit your response to one page and submit along with your other application materials.